---
title: Support
url: https://docs.schemalabs.ai/support
description: How to reach us, what to include, and where the trust and legal information lives.
---

# Support

> How to reach us, what to include, and where the trust and legal information lives.

## Channels

| Need | Contact |
|---|---|
| Technical and API questions | [support@schemalabs.ai](mailto:support@schemalabs.ai) |
| Compliance and customer documentation | [compliance@schemalabs.ai](mailto:compliance@schemalabs.ai) |
| Security and responsible disclosure | [security@schemalabs.ai](mailto:security@schemalabs.ai) · [Responsible disclosure](https://www.schemalabs.ai/responsible-disclosure) |
| Legal | [legal@schemalabs.ai](mailto:legal@schemalabs.ai) |
| General, Enterprise, fine-tune program, dedicated regional deployment | [info@schemalabs.ai](mailto:info@schemalabs.ai) |
| Media | [media@schemalabs.ai](mailto:media@schemalabs.ai) |

Support tiers by plan: docs and community (Free), email (Plus), priority email with SLA (Pro), dedicated CSM (Enterprise).

## What to include

- The `request_id` from the error envelope or the endpoint logs.
- The endpoint ID or `job_id`, never the row data.
- The `error.type` and message.
- Timestamps in UTC.

## Trust and legal

[Trust Center](https://www.schemalabs.ai/trust) · [Security](https://www.schemalabs.ai/security) · [Privacy](https://www.schemalabs.ai/privacy) · [Terms](https://www.schemalabs.ai/terms) · [Use Policy](https://www.schemalabs.ai/use-policy) · [Model License](https://www.schemalabs.ai/model-license) · [Legal index](https://www.schemalabs.ai/legal)